F.A.Q.
What if you prepay for you pellets and the company goes out of business? Will you get your money back?
We do not do prepays. This way if we don’t have the pellets to deliver-you still have your money. Due to past problems with this type of situation at other companies, it would be advisable that you thoroughly check out the company before committing to this type of situation.
What if the pellets you paid to have stored are destroyed due to fire, water or other damage to the facility? Does that facility have insurance to cover your loss or compensate you?
BT does not store pellets for customers, we prefer to move the pellets out so that we can have space for new pellets to come in.
What if you prepay for your pellets and the manufacturer can not deliver due to lack of saw dust?
We do not take your money until you have received your pellets.
What if you get a damaged bag?
We will handle each circumstance accordingly. Please note that you have to have the damaged bags and receipt before we will replace one.
Can you go to your Internet pellet supplier to replace your damaged bag?
That would be a question that should be asked before making a purchase from anyone on the internet. Always verify your information before giving out your credit card information. Most companies will send your credit card information through before they ship the product.
Hours
Our warehouse hours are: M-F 8-4:30 and Sat. 7-1.
Our office hours are Monday - Friday, 9am -3pm.
We Deliver!
Our courteous professionals will deliver your pellets on the driveway,
on your patio (if paved or concrete), or in your garage. There is
no additional fee other than the delivery charge to put them in your garage.
To schedule a delivery please call 860-589-3558 or use our contact page
What is Pellet Fuel?
Pellet fuel is a renewable, clean-burning and cost stable home
heating alternative currently used throughout North America. It is
a biomass product made of renewable substances - generally recycled
wood waste. There are currently more than 600,000 homes in
North American using wood pellets for heat, in freestanding stoves,
fireplace inserts and even furnaces.
Learn More! >>
Anthracite Coal
Quality, Convenient, Economical, Environmentally Sound
Anthracite's low sulfur and high carbon content makes it an
extremely clean-burning fuel. It produces virtually no smoke or
polluting emissions, and is a good alternative to wood stoves where wood burning is
restricted due to air pollution problems.
Find out more! >>
- Liberty Blocks @ $220 per pallet
- Chippy Liberty Blocks @ $185 per pallet
Softwood: The Misunderstood Pellet
Softwood pellets have been getting a bad rap because of
incorrect information given to the customers. Many people
think because it is a softwood that it will burn faster.
This is not true. It does burn hotter so you would need to
regulate your settings then sit back and enjoy the warmth the
pellets put out. Wood pellets, whether hard or soft have almost
the same density therefore will have similar burn times and
will produce a much lighter and fluffier ash. Softwood pellets
also have the added benefit of clean burning resins that
ignite for the higher BTU value.
Find out more >>
BT Enterprises is proud to announce...
Barefoot Pellets
$255 Per ton
Heat Smart blocks
$230 per pallet
Get them while they’re hot !!!
Pressed Brick Fuel
Your environmentally conscious, economical solution to winter heating
Did you know that
a typical New England house burning fuel oil generates 5 tons of
new green house gas per year?
One ton of our Heat Smart bricks brings as much heat into your house as
one cord of wood! Like Wood Pellets,
Heat Smart is cheaper than fuel oil, less polluting and greenhouse
gas neutral, recycling the C02 that the tree absorbed in its life.
Learn more about Pressed Brick Fuel >>
